BSP Mobile Banking allows you to use your mobile phone to conduct certain banking functions without having to visit a branch or an ATM.

BSP Mobile Banking

It allows you to do the following, directly from your mobile phone 24 hours a day, 7 days a week:

• View your Current & Available balances on your accounts
• View your mini statement showing your last 3 transactions
• Transfer funds between your own accounts, transfer to other BSP accounts and/or other bank accounts within PNG
• Make loan repayments
• Purchase your Air Niugini airline ticket and view your eticket
• Pay your bills using BillPay
• Top Up mobile phone credits – available to Digicel and Bmobile subscribers
• Top Up Easipay power credits – available to Digicel and Bmobile subscribers
• Manage your SMS Alerts to receive a SMS when there is activity on your account (Salary Alerts)
• Manage Payees, Mobile Numbers, Easipay Meter Numbers and Billers

Dial *131# from your Digicel or Bmobile phone and follow the instructions. Make sure to have your User ID with you before dialing *131#.

Note: Dialing *131# and SMS Alerts apply to Digicel and Bmobile subscribers only.

* User ID will be given to you by the bank officer when you apply for the service 

How secure is Mobile Banking service?

• It is secure and enables a more convenient and speedy way to transact using mobile phone while on the move.
• This service can only be accessed by using your m-PIN and registered handset.
• Transaction can only conducted after entry of mPIN and not stored on the handset.
• If mPIN is entered incorrectly 5 times, access to this service will be disabled.
• If the session has been inactive for over 2 minutes, this session will be logged off automatically.
• If the mobile handset is stolen/misplaced, service can be blocked through Customer Service Centre on 320 1212.
• mPIN cannot not be the same as your BSP KunduCard, SaveCard, Visa Debit Card or BSP First Platinum card.
• Account and card numbers are masked.
• Menu based session is 120 seconds..

Is the mPIN associated with the service and how do I get it?

Yes there is an mPIN for login. You can create your own mPIN when registering and use it after activating the Mobile Banking service.

What is an mPIN?

mPIN stands for Mobile Banking Personal Identification Number. This is required when logging into Mobile Banking.

How can I block my service if I lose my mobile handset?

You can call the Customer Service Centre on 320 1212 and an Agent will deregister your mobile number from Mobile banking
services.

How do I unblock if I have blocked my Mobile Banking service?

You can call the Customer Service Centre to re-enrol your mobile number and you can activate the service by dialling *131# and
follow the prompts on the screen.

How can I reset my mPIN?

You can reset mPIN by calling the Customer Service Centre on 320 1212
You will receive a temporary mPIN on your mobile phone that will be pushed out by Mobile Banking and your temporary mPIN
will expire in 24hours if you do not change it. You will be forced to change your mPIN on your next login to Mobile Banking.

What if I change my mobile number?

You need to update your new mobile number in bank records and need to re-register to access the service. You can call
Customer Service Centre on 320 1212 to change your mobile number.

How do I cancel Mobile Banking service?

You can cancel this service using any of the following methods – Through Customer Service Centre

• Call 320 1212.
• Agent will assist with the cancellation.
• Sending written request to the bank.
• Send a signed written request mentioning your customer number, mobile number to the branch. Make sure your mobile
  number is written legibly and clearly.
• You will be notified when the service has been cancelled.

Can I re-register if I have cancelled the Mobile Banking service

Yes you can. Call Customer Service Centre to register and activate again by dialing *131# and follow the prompts on the screen.

How can I activate BSP mobile banking?